Special Summer Offers from Maple House

Book your event at Maple House, Birmingham between now and September to secure our special Summer Offer Rates

£35+vat midweek Day Delegate Rate (DDR).
Mondays' and Fridays' £25+vat DDR.
Offer available from 11/07/13 to 06/09/13 on new bookings only.
Offer subject to availability

Rate to include:

•  A light tasty breakfast, pastries, cereals and fruit
•  2 course restaurant lunch cooked by our chefs or a sandwich working/buffet lunch
•  Endless tea & coffee - complete with all the trimmings, syrups, herbal and even chocolate sprinkles!
•  Chilled filtered water to keep you hydrated
•  Healthy fruit and homemade snacks all day
•  Free internet stations and wireless throughout our venues
•  Room controlled air conditioning so you'll never be too hot or too cold
•  High- tech data projector and lots of other AV goodies
•  Stationery including flipcharts & pens
•  Storage of materials pre and post event

Please call 0845 230 1414 or email info@cceonline.co.uk for more information.

High 5!!!

Maple House is celebrating 5 great years in Birmingham...so we're giving you 50% off your next booking of over 50 delegates.

Maple House - Birmingham's brightest and most stylish meeting and conference venue is 5 years old and there are lots of reasons why 5 really seems to be our magic number....

5 years of award winning service

5 major venues awards.

5 minutes from all Birmingham's main line train stations

5 minutes from the motorway network

5 highly skilled event specialists to deal with your enquiries

AND.....

Join us at Maple House to celebrate 5 great years in Birmingham on December 5th from 5pm.

Take 5 minutes to pick up the phone and discuss our 50% offer in more detail or to book a showround.

Call our hotline today on 0845 230 1416 or e-mail info@cceonline.co.uk

*small print*

Offer applies to new bookings made after this promotion was launched (Thursday November 1st  2012).  Offer applies to bookings of 50 delegates or more which will then qualify for a 50% reduction in the usual rate of £62 plus VAT.  Events need to take place by Friday March 1st 2013.

Conference Centres of Excellence Awards

CCE awards highlight outstanding performance of member venues and external providers

Conference Centres of Excellence has announced the winners of its first-ever awards. Presented at the consortium’s recent annual conference at the Wyboston Lakes Executive Centre, the awards recognise excellence from within the CCE membership, and also  in three categories for non-members - ‘best supplier’, ‘best booking agency’, and ‘non-CCE venue most admired by members’.

Submissions were invited from all members of the consortium, which is the UK’s leading group of specialist conference and training venues and has thirty six members. The judging panel comprised industry experts Tony Rogers, Anna Clover and Tim Chudley, and was chaired by CCE executive director Anthony Lishman.

Awards involving member venues were as follows:

The Innovation Award was won by Warwick Conferences’ Scarman House for its ‘comparetheconference.com’ campaign. The judges commented that the initiative  was both very creative and specifically targeted, and “will benefit the whole of our industry by promoting the conference centre concept”. Runner up was Conference Aston for its ‘aston.app’ initiative.

The Sustainability Award was won by Prospero House. The panel described its actions as “taking sustainability and CSR policy to the next level, with a big community aspect.”

The Best Non-Residential Venue Award went to Nottingham Conference Centre. Judges complimented the venue on its “creative use of an old building”, the focus of its SOPs and the quality of its customer feedback. Runner up was Maple House.

The Best Residential Venue Award went to The  Møller Centre. Judges complimented the venue on its regular customer focus groups, and the  excellence of its website. They also referred to the venue’s consistent achievement of gold standard in the BDRC VenueVerdict awards. Runner up was Scarman House.

Three other categories allowed CCE member venues to express their opinions on third-party organisations which were themselves not part of the consortium.  In the case of ‘Best Supplier’ and ‘Best Booking Agency’, the only requirement was that nominated companies must have an ongoing relationship with one or more CCE members. In the case of the ‘non-CCE venue most admired by members’, submissions were open to interpretation, and could be for service, quality, innovation.  The winners were as follows:

The Best Supplier to Conferencing award went to Berkmann Wine Cellars, which were described as “going above and beyond” and “adding value”. Runner-up was Wilson Vale.

The Best Conference Booking Agency was Trinity Conferences, which was described as demonstrating “ the ability to be a strategic partner” and as “particularly effective at engaging with the venue team so they have a good understanding of how their business works.”

The ‘Non-Conference Centre of Excellence venue most admired by members’ award was achieved by the Kingston upon Thames venue Warren House, which was described as “a venue that has consistently maintained exceptionally high standards of service” and which has “remained true to the conference and training centre concept”. Runner up was Dillington House in Somerset.

A special award for his ‘outstanding contribution to Conference Centres of Excellence’ was presented to Barry Stonham OBE, general manager of Wyboston Lakes. During his career in the conference sector, Barry has been a board member and treasurer of Conference Centres of Excellence and a board member and treasurer of IACC, the International Association of Conference Centre. He has ensured the financial stability of both organisations in difficult times, roles which have been undertaken voluntarily. Retiring at the end of this year, he is a Fellow of The Institute of Hospitality.

“Our awards achieve a number of primary objectives, one of which is to help enhance awareness of the role and purpose of dedicated venues and their continuing commitment to progressive enhancement of their services,” commented Anthony Lishman: “ They also help to strengthen still further the competitiveness of member venues, which must be good for their customers – and they also enable members to give a pat on the back to  organisations that are impressing them.”  

Conference Special Offers!

To help you get that conference booking for Autumn sorted, Maple House in Birmingham are offering you a great upgrade package that means your numbers will stretch even further. Simply book a conference for over 50 delegates at one of our 10 venues and you can choose to either:

• start your day the right way with a FREE breakfast roll for each of your delegates.

Or

• end your day on a high with a FREE delegate package upgrade to include evening reception with room hire, drinks and nibbles for your group.

There's more!.........

Special offers for special clients!
We like to think we understand the needs of Public Sector event organisers better than most – we were set up by Public Sector trainers 20 years ago and have worked closely with you ever since.
That’s why we are offering a 2 for 1 promotion to all Public Sector clients on our day delegate rate until the end of the year!

Here’s a reminder of why your budget will go further with us:-

• Flexible, transparent rates
• Wide variety of rooms, suites and event space
• AV, WiFi, refreshments and food all included
• Dedicated learning environments built with your needs in mind

For more information call the Hotline team on 0845 230 1414 or email info@cceonline.co.uk

Maple House: What's in the news?

Maple House, Birmingham retains BDRC Venue Verdict - Gold Standard award 2011

Maple House wins prestigious IITT Award - 09/02/2010

We just keep on winning! Not only have we just won 2 awards from the BDRC AND a place in the prestigious Sunday Times Buyout Track 100 league table, but Maple House has also clinched “IT Training Venue of the Year” from the IITT - the second year in a row one of our venues has won it!

The Institute of IT Training’s Training Awards were announced on 4th February at a glittering awards ceremony at The Dorchester in London, and continues a great run of success for our Birmingham venue – Maple House.

Our first venue outside the capital, Maple House keeps going from strength to strength. After announcing their expansion at the beginning of the year, they swiftly followed this with the BDRC’s “No 1 Conference venue for Service Award”, and now the triple – Training Venue of the Year from the IIT.

Maple House's General Manager, Guy Booth commented:-
“Its fantastic that our commitment to client service combined with a bespoke training environment has been recognised by the IIT. It’s a great achievement considering that Maple House has only been open for 18 months, however, we’re looking forward to even more award winning space when we expand into our ‘Expand’ suite”.

Its yet another example of how etc.venues is continuing to grow through its fit-for-purpose venues and award winning client service.

For more details about Maple House and etcvenues please visit www.cceonline.co.uk or call 0845 230 1414.

Several Conference Centres of Excellence members feature in latest VenueVerdict Gold Standard Venues update

Market research agency BDRC Continental has announced the latest venues to attain its VenueVerdict Gold Standard accreditation following the assessment at the end of Quarter 1.

VenueVerdict Gold Standard is awarded to any participating venue with a twelve-month Net Promoter Score of +70. 'Net Promoter' is a progressive measure of customer service performance that acknowledges the power that excellent service has when it comes to driving positive word of mouth for a brand. By the same token, it recognises the impact that poor service can have on a brand's reputation and future sales prospects. Previously, venues had to achieve an average score of 90% or greater for a composite 'Overall Performance Index' measure devised by BDRC Continental.

From the sixteen announced three months ago, twelve have retained their VenueVerdict Gold Standard status from the 2010 year-end assessment …

Maple House (etc venues)

Highgate House (Sundial Venues)
IET Birmingham: Austin Court
Cotswold Conference Centre
Apex City of London

IET Glasgow: Teacher Building
Woodside (Sundial Venues)
Park Plaza Sherlock Holmes, London
Novotel Southampton
The George Hotel, Edinburgh (Principal Hayley)
The Møller Centre
Church House Conference Centre

World Cup menus at Maple House Birmingham

Fantastic football themed menus to celebrate the world cup at Maple House Conference Centre Birmingham.
http://www.cceonline.co.uk/our_venues/our-venues/Maple_House

Maple House, Birmingham wins prestigious IITT Award

Not only have we just won 2 awards from the BDRC AND a place in the prestigious Sunday Times Buyout Track 100 league table, but Maple House has also clinched “IT Training Venue of the Year” from the IITT - the second year in a row one of our venues has won it!

The Institute of IT Training’s Training Awards were announced on 4th February at a glittering awards ceremony at The Dorchester in London, and continues a great run of success for our Birmingham venue – Maple House.


Maple House, Birmingham - Conference Centres of Excellence

Limited period special offer from award winning conference centre Maple House, Birmingham

Maple House are proud Silver winners of 'The Heart of England Business Tourism - Best Conference Venue' award.
And to celebrate, we're offering our all inclusive Day Delegate package for £35 + VAT per person (reduced from £62.00 + vat) for all new bookings placed at Maple House from today until 28th February 2010 (subject to availability).
To make an enquiry at this fantastic rate, call 0845 230 1414 or email the team and simply quote 'Tourism Awards'

Maple House, Birmingham - Conference Centres of Excellence

Conference Centres of Excellence venues scoop BDRC 'VenueVerdict Gold Standard' !

One of the consortium’s newest members, Maple House in Birmingham, took the ‘No 1 Conference Centre’ title, while in total its members represented more than a quarter of only 19 venues which qualified for BDRC’s (Business Development Research Consultants) exclusive ‘VenueVerdict Gold Standard’.

The highly prized awards are the result of the continuous monitoring of customer service achievement by BDRC, the leading full service market research agency. Working primarily for service organisations, the company specialises in hospitality, finance, travel and travel tourism and leisure. The awards embrace some 200 different hotels and meeting venues, for which BDRC independently assesses customer feedback.

The BDRC ‘VenueVerdict Gold Standard’ is only given to venues which deliver the very highest levels of customer satisfaction over a period of time. The successful CCE venues, in addition to Maple House, were:

The Royal College of Physicians, Regent’s Park, London
The Cotswold Conference Centre, Broadway
Lane End Conference Centre, High Wycombe
The Moller Centre, Cambridge

“This year’s BDRC awards are an outstanding result for our group, bearing in mind the spread and quality of the different venues that are included in the study,” commented Anthony Lishman, Executive Director of Conference Centres of Excellence.

Conference Centres of Excellence - CCE venues recognised in BDRC Awards