Quality Standards remain top of the list for CCE Venues

Conference Centres of Excellence is delighted once again to see member venues achieve a number of BDRC Continental’s VenueVerdict Gold Standard Accreditations at the end of Q1 2015.

The VenueVerdict Gold Standard Accreditation is the top level accolade issued to venues, based on independent customer feedback including their ‘likelihood to recommend’ Net Promoter Score.

Our venues consistently demonstrate the high standards required to provide an outstanding event experience for customers, across a number of key areas including service, facilities, food and accommodation. For those who take part in the BDRC VenueVerdict programme, achieving these accreditations on a regular basis independently confirms the excellent ongoing service delivery.

Just under 21,000 individual pieces of feedback were collated to determine the VenueVerdict results, providing a completely independent assessment of experience. In choosing a venue where customer feedback and in particular the ‘likelihood to recommend’ has been measured in this way, customers can rest assured that they are in safe hands.

Seven Conference Centres of Excellence member venues have achieved the BDRC Continental VenueVerdict Gold Standard Accreditation following ongoing assessment of customer feedback during the year from April 2014 to March 2015.

The Conference Centre of Excellence gold accredited venues are:

• Broadway House (EEF Venues), London

• Engineers House (EEF Venues), Bristol

• Scarman Training and Conference Centre (Warwick Conferences), Warwick

• The Møller Centre, Cambridge

• Nottingham Conference Centre, Nottingham

• The Beardmore Hotel and Conference Centre, Glasgow

• Woodland Grange (EEF Venues), Warwickshire

Amanda Stacey, Marketing Manager of Conference Centres of Excellence commented: 

“At a time when service delivery and customer experience are once again becoming a priority factor for event bookers, rather than low pricing and reduced rate packages, we’re delighted to see that our members are consistently being rewarded with the highest level of customer feedback. BDRC VenueVerdict is a well-recognised industry standard and our venues can rightly be proud of their achievements.”

Nottingham Conference Centre achieves leading industry accreditation

Nottingham Conference Centre has recently received the Accredited in Meetings (AIM) Gold standard award. AIM is the nationwide Kitemark for venues and service providers in the meetings, conference and events industry.

Administered by the meetings industry association (mia) and endorsed by Visit Britain, Visit England and the Association of British Professional Conference Organisers, AIM is awarded to venues that have met or exceeded 50 criteria including customer service, quality of facilities, compliance with codes of conduct and corporate social responsibility.

AIM Gold is the highest level of the accreditation and demonstrates a venue's compliance with a more stringent set of criteria, completing a self-assessment, producing a portfolio of evidence in support of its application and receiving a visit from an independent assessor.

Jennifer Canto, Nottingham Conference Centre business development and sales manager, said: "We believe this is an important accreditation within the industry, showing customers the level of standards we are operating at.

"As an AIM accredited supplier we are committed to making our clients' events a success and by using our expertise we strive to exceed the highest standards."

Jane Longhurst, mia chief executive, added: "AIM is a mark of reassurance to meetings buyers; a demonstration that a venue is compliant, competent and capable. When a venue has achieved AIM Gold, buyers know the facilities will be of the highest standard and that they will receive service that is second to none with exceptional catering and hospitality."

Nottingham Conference Centre achieves leading industry accreditation

Nottingham Conference Centre has recently received the Accredited in Meetings (AIM) Gold standard award. AIM is the nationwide 'kitemark' for venues and service providers in the meetings, conference and events industry.

Administered by the meetings industry association (mia) and endorsed by Visit Britain, Visit England and the Association of British Professional Conference Organisers, AIM is awarded to venues that have met or exceeded 50 criteria including customer service, quality of facilities, compliance with codes of conduct and corporate social responsibility.

AIM Gold is the highest level of the accreditation and demonstrates a venue’s compliance with a more stringent set of criteria, completing a self-assessment, producing a portfolio of evidence in support of its application and receiving a visit from an independent assessor.

Jennifer Canto, Nottingham Conference Centre business development and sales manager, said: “We believe this is an important accreditation within the industry, showing customers the level of standards we are operating at.

“As an AIM accredited supplier we are committed to making our clients’ events a success and by using our expertise we strive to exceed the highest standards.”

Jane Longhurst, mia chief executive, added: “AIM is a mark of reassurance to meetings buyers; a demonstration that a venue is compliant, competent and capable. When a venue has achieved AIM Gold, buyers know the facilities will be of the highest standard and that they will receive service that is second to none with exceptional catering and hospitality.”

For more information please call 0845 230 1414 or email info@cceonline.co.uk

Nottingham Conference Centre celebrates a year of awards

 Celebrating its third birthday this month, Nottingham Conference Centre can reflect on what has been a highly successful 12 months. 


The venue picked up several prestigious awards in 2012 including Best Conference Venue at the Nottinghamshire STARS Awards and Best Non-Residential Conference Venue at the Conference Centres of Excellence Awards. Alongside this, the centre came first out of 89 venues assessed in the Venuemasters Mystery Buyer Report and featured in Event Magazine’s Fab 50 - the best 50 companies to work for in the event industry.


Continuing the success into 2013 the centre reached the shortlist for Midlands Service Provider of the Year at the Midlands Business Awards and most recently achieved the Government Standard in Customer Service Excellence (CSE).

Jillian Miles, Nottingham Conference Centre’s Conference and Events Operations Manager said: “The business has grown rapidly in its first three years and the last 12 months have highlighted just what a success the venue has become. The team are extremely proud of their achievements and we’re all looking forward to continuing to build on that success for many years to come”.

Nottingham Conference Centre



Nottingham Conference Centre is a brand new modern conference facility in the heart the city. Housed in the Grade II* listed Newton building at Nottingham Trent University, the Centre offers state-of-the-art facilities in a stunning Victorian architectural setting unparalleled in the region.

Nine comfort-cooled conference rooms with fully supported audio-visual packages and Wi-Fi provide the ideal working environment, and three unique function rooms are ideal for bespoke events. Award-winning catering solutions and unique eco-solutions help to make every event memorable and environmentally friendly.

Nottingham Conference Centre celebrates three successful years.

This month Nottingham Conference Centre is celebrating its 3rd birthday. 

We'd like to take the opportunity to thank everyone who has helped us make the first three years a success and we look forward to many more.

As a special birthday treat, we're offering you 3 free places per 50 paying delegates for events taking place in March, subject to availability.

Our fantastic value Day Delegate Package contains:

• Conference room hire from 8.30 am - 5.30 pm
• Unlimited Fairtrade organic tea, Puro Fairtrade bean-to-cup coffee and orange Capri-Suns
• Mineral water coolers in your conference room
• Morning pastries and afternoon handmade cakes
• Fruit basket and sweet jars
• Three course hot buffet lunch served in the stunning Old Library, or working finger buffet lunch
• Fully integrated Personal Computer Pod with screen and projector, or 50" Plasma TVs
• Digital signage
• Complimentary Wi-Fi
• Climate control, floor to ceiling windows and disabled access to all rooms
• Notepads, stationery box, flipchart and on-site AV support
• Complimentary use of the Sillitoe Executive Lounge for breakouts and smaller meetings

Nottingham Conference Centre

Nottingham Conference Centre is a brand new modern conference facility in the heart the city. Housed in the Grade II* listed Newton building at Nottingham Trent University, the Centre offers state-of-the-art facilities in a stunning Victorian architectural setting unparalleled in the region.

Nine comfort-cooled conference rooms with fully supported audio-visual packages and Wi-Fi provide the ideal working environment, and three unique function rooms are ideal for bespoke events. Award-winning catering solutions and unique eco-solutions help to make every event memorable and environmentally friendly.

For more information or availability please contact our central sales team on 0845 230 1414 or email info@cceonline.co.uk

Nottingham Conference Centre shares the love this Valentine's

Planning an event in February?

Nottingham Conference Centre is offering a very special one free place per every 14 paying delegates for events taking place in February, subject to availability.

Our fantastic value Day Delegate Package includes room hire, unlimited refreshments, morning pastries and afternoon cakes, three course hot buffet lunch or working finger buffet lunch, Computer Pod with screen, projector and on-site AV support, complimentary Wi-Fi, stationery box, flipchart and complimentary use of the Sillitoe Executive Lounge for breakouts and smaller meetings.

Nottingham Conference Centre

Nottingham Conference Centre is a brand new modern conference facility in the heart the city. Housed in the Grade II* listed Newton building at Nottingham Trent University, the Centre offers state-of-the-art facilities in a stunning Victorian architectural setting unparalleled in the region.

Nine comfort-cooled conference rooms with fully supported audio-visual packages and Wi-Fi provide the ideal working environment, and three unique function rooms are ideal for bespoke events. Award-winning catering solutions and unique eco-solutions help to make every event memorable and environmentally friendly.

CENTRAL CITY LOCATION, BESPOKE CATERING, ECO-FRIENDLY, EASY ACCESS VIA PUBLIC TRANSPORT.

For more information please contact us on 0845 230 1414 or email info@cceonline.co.uk

Conference Centres of Excellence Awards

CCE awards highlight outstanding performance of member venues and external providers

Conference Centres of Excellence has announced the winners of its first-ever awards. Presented at the consortium’s recent annual conference at the Wyboston Lakes Executive Centre, the awards recognise excellence from within the CCE membership, and also  in three categories for non-members - ‘best supplier’, ‘best booking agency’, and ‘non-CCE venue most admired by members’.

Submissions were invited from all members of the consortium, which is the UK’s leading group of specialist conference and training venues and has thirty six members. The judging panel comprised industry experts Tony Rogers, Anna Clover and Tim Chudley, and was chaired by CCE executive director Anthony Lishman.

Awards involving member venues were as follows:

The Innovation Award was won by Warwick Conferences’ Scarman House for its ‘comparetheconference.com’ campaign. The judges commented that the initiative  was both very creative and specifically targeted, and “will benefit the whole of our industry by promoting the conference centre concept”. Runner up was Conference Aston for its ‘aston.app’ initiative.

The Sustainability Award was won by Prospero House. The panel described its actions as “taking sustainability and CSR policy to the next level, with a big community aspect.”

The Best Non-Residential Venue Award went to Nottingham Conference Centre. Judges complimented the venue on its “creative use of an old building”, the focus of its SOPs and the quality of its customer feedback. Runner up was Maple House.

The Best Residential Venue Award went to The  Møller Centre. Judges complimented the venue on its regular customer focus groups, and the  excellence of its website. They also referred to the venue’s consistent achievement of gold standard in the BDRC VenueVerdict awards. Runner up was Scarman House.

Three other categories allowed CCE member venues to express their opinions on third-party organisations which were themselves not part of the consortium.  In the case of ‘Best Supplier’ and ‘Best Booking Agency’, the only requirement was that nominated companies must have an ongoing relationship with one or more CCE members. In the case of the ‘non-CCE venue most admired by members’, submissions were open to interpretation, and could be for service, quality, innovation.  The winners were as follows:

The Best Supplier to Conferencing award went to Berkmann Wine Cellars, which were described as “going above and beyond” and “adding value”. Runner-up was Wilson Vale.

The Best Conference Booking Agency was Trinity Conferences, which was described as demonstrating “ the ability to be a strategic partner” and as “particularly effective at engaging with the venue team so they have a good understanding of how their business works.”

The ‘Non-Conference Centre of Excellence venue most admired by members’ award was achieved by the Kingston upon Thames venue Warren House, which was described as “a venue that has consistently maintained exceptionally high standards of service” and which has “remained true to the conference and training centre concept”. Runner up was Dillington House in Somerset.

A special award for his ‘outstanding contribution to Conference Centres of Excellence’ was presented to Barry Stonham OBE, general manager of Wyboston Lakes. During his career in the conference sector, Barry has been a board member and treasurer of Conference Centres of Excellence and a board member and treasurer of IACC, the International Association of Conference Centre. He has ensured the financial stability of both organisations in difficult times, roles which have been undertaken voluntarily. Retiring at the end of this year, he is a Fellow of The Institute of Hospitality.

“Our awards achieve a number of primary objectives, one of which is to help enhance awareness of the role and purpose of dedicated venues and their continuing commitment to progressive enhancement of their services,” commented Anthony Lishman: “ They also help to strengthen still further the competitiveness of member venues, which must be good for their customers – and they also enable members to give a pat on the back to  organisations that are impressing them.”  

Nottingham Conference Centre tops industry survey

Nottingham Conference Centre has come top in an industry survey from academic venue consortium Venuemasters.

Designed to provide a benchmark of service and response levels, the survey was conducted with 89 Venuemasters members and a sample of ten hotels and conference centres in January. It saw ‘mystery buyer’ researchers contact the venues with details of an event they were planning to hold which were then rated against a checklist of actions a buyer should expect .

Venues were scored in four categories - each representing a different element of the enquiry handling process, from the initial contact to following up the enquiry. Nottingham Conference Centre scored top marks in two of the categories and were rated very highly in the rest.

The feedback enables members to measure their performance against others, to identify aspects of the venue’s enquiry handling process that have performed well or could be improved, and to help build service levels that demonstrate the professionalism the academic venue provide to potential buyers.

Jillian Miles, conference and events operations manager at Nottingham Conference Centre, commented: “We pride ourselves in the excellent level of service we offer, and it is great to have the work our team does recognised in this way. This is only the second time that we’ve been involved in the survey and we’re delighted to have come first this year, and will continue to provide our customers with the exceptional service levels they have come to expect from us.”

Venuemasters is a consortium promoting the facilities available for hire to event planners and other customers at 90 academic venues in the UK and Ireland.

Fantastic Day Delegate Rates with Nottingham Conference Centre

Special Offer – All Inclusive Day Delegate Package just £28 +VAT

Our state of the art conference rooms with a DDR package contain all of the below:


• Conference Room Hire from 08:30 – 17:30
• Unlimited fair-trade organic tea, Puro fair-trade bean-to-cup coffee and orange Capri-Suns
• Mineral water coolers in the room
• Morning pastries and afternoon homemade cakes
• Fruit basket and sweet jars
• 3 Course Hot Buffet Lunch served in the stunning Old Library, or working finger buffet lunch
• Fully integrated Personal Computer Pod with screen and projector, or 50” Plasma TVs for presenting with professionalism.
• Digital signage outside the room.
• Complimentary WiFi
• Climate control, floor to ceiling windows and disabled access for all rooms
• Notepads, stationary box, flipchart and on-site AV support
• Complimentary use of the Sillitoe Executive Lounge for breakouts and smaller meetings

The small Print: Offer valid subject to availability on groups of 10 or more delegates, for events taking place before 31st March 2012. All rates quoted are net of VAT and inclusive of service. Full Terms and Conditions apply.

Make sure you don't miss out on this great offer, call us today on 0845 230 1414 or email info@cceonline.co.uk

Special offer! Get 1 free place per 10 paying delegates

Nottingham Conference Centre is a brand new modern conference facility in the heart the city. Housed in the Grade II* listed Newton building at Nottingham Trent University, the Centre offers state-of-the-art facilities in a stunning Victorian architectural setting unparalleled in the region.

Nottingham Conference Centre have just launched a new special offer.   Book your meeting for autumn 2011 and get 1 free place per 10 paying delegates.

Please speak to a member of the conference team for more details.   Call 0845 230 1414 or email info@cceonline.co.uk.

Subject to availability. Terms and Conditions apply.

Nottingham Conference Centre is proud to support The Conference Cloud campaign

Nottingham Conference Centre has always offered delegates free Wi-Fi access throughout the venue and is proud to be supporting The Conference Cloud campaign. Like all 41 Conference Centres of Excellence venues, we believe that Wi-Fi is an essential service for any event and that additional fees should not be charged to delegates wishing to use it.

The Conference Cloud campaign is an initiative by ABPCO, the Association of British Professional Conference Organisers, to encourage conference venues across the UK to offer free Wi-Fi to conference delegates.

The campaign follows feedback regarding the negative impact of high Wi-Fi access prices for delegates. Most conferences are now using Wi-Fi enabled tools, allowing delegates to access information during the event, encouraging interaction such as social media comments and networking within conference venues. ABPCO believes that venues that are committed to enhancing the delegate experience should work with event organisers to make these tools as accessible as possible through provision of good quality Wi-Fi.

ABPCO Chair Michael Foreman commented: “Online access is a fundamental part of everyday working life and we know that delegates attending our members’ events need to stay connected while on the move. Even with the proliferation of mobile broadband coverage, quality Wi-Fi is still the preferred online access route, especially for overseas delegates keen to avoid excessive data roaming charges.

Meetings and events professionals are also encouraged to support The Conference Cloud through its online petition available via the website at www.theconferencecloud.co.uk, or join the debate on social media via ABPCO’s Linked In Group, Facebook or Twitter using #confcloud

You can now follow Nottingham Conference Centre on Twitter and Facebook

Social networks are a great place to share ideas, interests and meet new like-minded people. With around 200 million registered Twitter users and in excess of 600 million Facebook users, we thought it was about time Nottingham Conference Centre joined in. We will share interesting articles and our tips about conferences and events as well as keeping you up to date with all our latest news, events and special offers.

We have also launched a Wordpress blog where our team will be sharing their experience and knowledge of the conference and events industry. You can join us on any of the sites by using the links below.

Follow us on Twitter @TheNCC: http://twitter.com/TheNCC

Like us on Facebook: http://www.facebook.com/pages/Nottingham-Conference-Centre/186229354725714

Read our blog: http://nottinghamconferencecentre.wordpress.com

We hope to see you there.

Green Impact Certificate awarded to Nottingham Conference Centre

Nottingham Conference Centre, situated in a beautifully unique and recently transformed Grade II* listed building at Nottingham Trent University, is delighted to have received a Bronze Award Green Impact certificate.

Green Impact is an environmental accreditation scheme run by the Environmental Association for Universities and Colleges. It is designed to encourage individuals and departments to reduce their environmental impact by rewarding and celebrating practical environmental improvements. Those partaking in the Green Impact scheme can achieve either: a working towards accreditation, Bronze, Silver or Gold Award.

Caring for the environment is always high on our agenda at Nottingham Conference Centre and we’re very proud of our strong environmental philosophy.

The Centre boasts over 3,000 square metres of sedum roof - a living moss-like material which absorbs carbon dioxide and provides a haven for insects and other wildlife in the city centre. The roof also helps to reduce flash flooding.

We use fair-trade sourced ingredients where possible and also support local and seasonal suppliers. Our investment in technology allows you to host video conferencing, enabling an international agenda without a large carbon footprint and our city-centre location means that delegates have access to Nottingham’s excellent public transport systems, including the award-winning tram network.

Mark Vater, Nottingham Conference Centre’s Commercial Manager said: ‘We’re very pleased to have been awarded the certificate in recognition of our efforts to reduce our environmental impact. Caring for the environment is a key philosophy for us here at Nottingham Conference Centre. We are keen to continue with the scheme and work towards the higher accreditations in the coming year.’

Book a BBQ this summer at Nottingham Conference Centre

Make the most of summer by holding an event at Nottingham Conference Centre. Throughout July and August 2011 we are offering an amazing full day delegate rate of just £24.50*. This special offer represents over 50% off our published full day rate. In addition, we're also offering one free syndicate room with each booking of over 100 delegates.

All our meeting rooms are comfort-cooled and with unlimited refreshments throughout the day included in your package, you can be confident that your delegates will stay cool in the summer heat. You can even take advantage of the glorious summer weather and enjoy a BBQ or drinks reception in our beautiful courtyard, Benefactors' Court, as part of your event.

Our fully inclusive rate includes main meeting room hire, data projector, screen, 52" TV, Blu-Ray DVD player, flip chart, paper and stationery box. The package also includes a three-course hot and cold buffet lunch, beverages throughout the day, complimentary Wi-Fi connection in all our rooms and access to our executive lounge during your event.

Make sure you don't miss out on this great offer, call us today to book your date quoting NCC Summer Offer.

*Subject to availability and valid for new event bookings only. Prices exclude VAT at the prevailing rate.

For more details about Nottingham Conference Centre visit www.cceonline.co.uk or call 0845 230 1414.

First year celebrations at Nottingham Conference Centre

This month at Nottingham Conference Centre we are celebrating our first anniversary.

Over the past year we have helped numerous clients enjoy our brand new modern facilities, flexible meeting space, stunning event rooms and our unrivalled organisational support.

During this first year our nine comfort-cooled meeting rooms and three event rooms have played host to a variety of events. These have included annual conferences, exhibitions, day meetings, wine tastings, gala dinners, fashion shows, celebrations and weddings. Working with our clients we have delivered impressive catering including lunches, celebration dinners and even barbeques. Our fully integrated audio-visual technology has been used for presentations, films and live video links to other countries.

At Nottingham Conference Centre we understand how vital events are to our clients and that's why over our first year our dedicated team have been on hand to ensure that successful and stress-free events have been delivered every time.

We would like to thank everyone who has helped us to make the first year such a success and we look forward to the year ahead.

For more details about Nottingham Conference Centre contact or 0845 230 1414 or visit www.cceonline.co.uk.

Conference Centres of Excellence member proves perfect host for television fashion guru

Television fashion guru finds Nottingham Conference Centre the host for filming

Fashion guru Gok Wan found the perfect host for a Nottingham based episode of his latest series, Gok's Clothes RoadShow. Nottingham Conference Centre (NCC) wowed production company Endemol UK with a guided tour of their facilities on offer for filming in the city in December 2010.

Nottingham Conference Centre's large and pristinely finished spaces lent themselves perfectly to Endemol UK’s needs, offering the venue for a fashion masterclass held by Gok, and the catwalk show for the episode's grand finale.

Opened in early 2010, NCC has quickly established itself as a premier city based conferencing facility in Nottingham. Housed in the recently refurbished Newton and Arkwright buildings of Nottingham Trent University, customers and clients have been impressed with the facilities on offer, as well as the stunning architecture in which they're found.

Donna McLaughlin Series Producer of Gok's Clothes RoadShow, said: 'Nottingham Conference Centre really were the perfect hosts. The buildings they offered to us for filming in are absolutely beautiful, and they provided the perfect backdrop for the Nottingham based episode of the show. The staff and team that we worked with as well meant that we couldn't have asked for more from a host.'

Andrew Keen, Nottingham Conference Centre Manager, said: 'It was a pleasure to play host to Gok and his team. There was a real buzz around the conference centre for the two days that they were with us, and the rooms and spaces that they used for filming looked fantastic.'

For more information about Nottingham Conference Centre contact the Hotline on 0845 230 1414 or email info@cceonline.co.uk

New brochure for Nottingham Conference Centre

Nottingham Conference Centre is a brand new modern conference facility in the heart the city. Housed in the Grade II* listed Newton building, the Centre offers state-of-the-art facilities in a stunning Victorian architectural setting unparalleled in the region.

For more details and brochure information visit Conference Centres of Excellence or call 0845 230 1414

Mark Vater appointed as new Commercial Manager at Nottingham Conference Centre

Mark Vater appointed as new Commercial Manager at Nottingham Conference Centre


Nottingham Conference Centre is delighted to announce the appointment of Mark Vater as our new Commercial Manager. Mark joins Nottingham Conference Centre from Intercontinental Hotels Group where over the past ten years, he has worked within the sales team in various roles.

Andrew Keen, Conference Centre Manager for Nottingham Conference Centre, said: 'We are thrilled that Mark is the latest addition to our team as he has excellent existing knowledge and passion for the industry. Mark has joined the Centre at an exciting time.'

For more details about Nottingham Conference Centre visit the Conference Centres of Excellence website or call 0845 230 1414

Special Offer from Nottingham Conference Centre - Conference Centres of Excellence

Nottingham Conference Centre is a brand new modern conference facility in the heart the city. Housed in the Grade II* listed Newton building, the Centre offers state-of-the-art facilities in a stunning Victorian architectural setting unparalleled in the region.

Throughout December, January, February and March 2011 Nottingham Conference Centre has an amazing eight-hour day delegate rate of just £33*. This special offer represents nearly 25% off the published eight-hour rate.

Our fully inclusive rate includes main meeting room hire, data projector, screen, 52' TV, Blu-Ray DVD player, flip chart, paper and stationery box. The package also includes a three course hot and cold buffet lunch, beverages throughout the day, complimentary Wi-Fi connection in all our rooms and access to our executive lounge during your event.

This promotion is available for new bookings confirmed and taking place until Thursday 31 March 2011.
Make sure you don't miss out on this great package, call us today to book your date quoting 'NCCAGY12' and by calling 0845 230 1414.

Special Offer from Nottingham Conference Centre - Conference Centres of Excellence:

Take a look at the latest addition to our portfolio ...

Nottingham Conference Centre is a brand new modern conference facility in the heart the city. Housed in the Grade II* listed Newton building, the Centre offers state-of-the-art facilities in a stunning Victorian architectural setting unparalleled in the region.

The all-inclusive day delegate rates and flexible room layouts make the Centre an ideal venue for all types of events, including international conferences, meetings, product launches, exhibitions, training and special celebrations.


For more details call 0845 230 1414 or email info@cceonline.co.uk