Market research agency BDRC Continental has announced the latest venues to attain its VenueVerdict Gold Standard accreditation following the assessment at the end of Quarter 1.
VenueVerdict Gold Standard is awarded to any participating venue with a twelve-month Net Promoter Score of +70. 'Net Promoter' is a progressive measure of customer service performance that acknowledges the power that excellent service has when it comes to driving positive word of mouth for a brand. By the same token, it recognises the impact that poor service can have on a brand's reputation and future sales prospects. Previously, venues had to achieve an average score of 90% or greater for a composite 'Overall Performance Index' measure devised by BDRC Continental.
From the sixteen announced three months ago, twelve have retained their VenueVerdict Gold Standard status from the 2010 year-end assessment …
Maple House (etc venues)
Highgate House (Sundial Venues)
IET Birmingham: Austin Court
Cotswold Conference Centre
Apex City of London
IET Glasgow: Teacher Building
Woodside (Sundial Venues)
Park Plaza Sherlock Holmes, London
Novotel Southampton
The George Hotel, Edinburgh (Principal Hayley)
The Møller Centre
Church House Conference Centre
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