Wednesday 25 February 2015

Meet the team: Silvia joins Broadway House

Silvia Furuglyasova joined Broadway House eight months ago as conference and events co-ordinator. 

Since then, she has been kept on her toes at this busy Westminster venue, where her role involves actively building and maintaining exceptional client relationships to ensure happy and loyal clients.
As well as proactively pursuing sales and promoting packages, her job requires a huge amount of client liaison, as Silvia explained:”The most important aspect of my job is nurturing relationships so that people not only book, but that they return.”

With Silvia’s hotel background, she is well aware of the importance of great customer service.

“Every client is different but expectations are always high so we do our utmost to ensure that they are happy and satisfied,” she said.

Before joining Broadway House last June, Silvia worked with The Strand Palace, London, for five years, starting out as a receptionist before becoming an event coordinator with the four star hotel. Before that, she was receptionist at The Thistle Hotel, Hyde Park.

“What I love about working for EEF Venues at Broadway House is the personal and caring approach to staff,” said Silvia. “We all feel valued and our opinion matters, and that is so important as it ensures a motivated and inspired team who will always go that extra mile to secure customer satisfaction.”   

Wyboston Lakes suits the business traveller...

At Wyboston Lakes our approach to business travellers has changed dramatically over the years, it’s no longer a simple corporate approach. With rapidly changing global economic realities and a more technology driven world the needs of the individual business travellers have altered significantly. Business travellers increasingly expect combining their business trips with an extensive array of leisure facilities. Whether it be a round of golf, working out in a health club or simply that glass of wine in a relaxing environment; business now definitely mixes with pleasure.

Wyboston Lakes located between Cambridge and Milton Keynes has established a leading position as a provider of specialist facilities for the full spectrum of residential and non-residential events, as well as a quality offering in the serviced office sector. In a recent survey*, over 60 percent of travel managers said the right location was the number one factor in picking a hotel. With a 38 minute rail journey to London, 45 minutes to Luton airport and 1 hour to Stansted, Wyboston Lakes sits in a prime location for the business traveller.

Location combined with strong leisure facilities ensures the business traveller has everything they need to be comfortable in one place. The Waterfront restaurant and bar caters for all tastes and offers any business person that comfort away from home. Further leisure facilities onsite include an 18 hole golf course, a health and leisure club and the award winning spa located within the hotel. Local amenities include a multiplex cinema and 16 lane bowling alley- making Wyboston Lakes the ideal hotel both for location and leisure for the average business traveller.

The most significant shift in the business traveller’s requirements is the need for decent technology - Wi-Fi is expected when staying at a hotel. 44% of hotels in Europe offer a connection that is deemed to be poor (connection speed of less than 2mbs), and over one third of these hotels still charge for the service. We believe the business traveller should expect more from the places they stay. Wyboston Lakes offers free Wi-Fi at a rapid 200mbps over the entire complex, allowing all business travellers to use all their devices comfortably during their stay. We believe the business traveller should expect more from their stay away from home and when choosing their next stop over should assess the facts from the flannel, there is no excuse for poor connections today.

Wyboston Lakes is leading the revolution on Free Fast Wifi connections to all guests and is ready to welcome the modern road warrior!


*National Business Travel Association and Best Western International.

Woodland Grange chef shortlisted for major industry award

Matthew Parsons, executive chef at Woodland Grange, has been shortlisted for the People 1st National Apprenticeship Awards 2015 under the Mentor of the Year category. The winner will be announced at the awards ceremony on 26 February at the House of Commons.

Matthew was shortlisted because of his outstanding work in mentoring and developing young people at EEF Venues’ Woodland Grange conference centre in Leamington Spa. He has mentored six apprentices to date at Woodland Grange, two of whom are now full-time staff members at the award winning Warwickshire venue.

His nominator, David Vaughton, director of venues for EEF Venues, said:” For Matthew, there are no short-cuts as consistent quality is everything. ‘Do it well, do it right’ is his mantra so he instils high standards in his apprentices from the outset.

“95% of our food served at Woodland Grange is made from scratch by our brigade – a tangible indication of the training apprentices receive in classical culinary skills and methods such as how to make a classic roux, how to skin and bone a fish and make a consommé  - many of which have disappeared in kitchens due to convenience foods. “

Bryan Anderson, Team Leader for Work-based Learning at Stratford upon Avon College, said: ‘We have worked with Matthew Parsons for many years delivering successful hospitality apprenticeships at Woodland Grange. His passion for the industry and desire to develop the next generation of chefs is clearly demonstrated by the time and commitment he commits to the candidates. “

Commenting on his shortlisting, Matthew said: ”It is great to get industry recognition at this level; just to be shortlisted is an honour in itself. I am passionate about skills development as our fresh food ethos is an important part of our business success at Woodland Grange.”

Further investment at Engineers’ House

EEF Venues has made an investment of £80k in its historic Bristol venue by refurbishing the kitchen at Engineers’ House. Using Tailor Made, a leading UK kitchen design company, the new facilities now provide a better working environment for the brigade, complete with low energy appliances and LED lighting panels.

Martyn Bowen, venue manager, said:” All of our delegate packages include unlimited tea, coffee, juice, home-made cookies and a two-course hot and cold buffet lunch – all made on-site by our catering team using fresh, seasonal ingredients. This latest investment gives our kitchen brigade the resources and facilities to use their craft skills to the full, giving our clients more choices. We have also upgraded our audio visual equipment to enhance delegates’ experience at Engineers’ House.”

For more information call us on 0845 230 1414 or email info@cceonline.co.uk

Warwick Conferences distils industry research

Warwick Conferences has distilled a range of market research and reports in order to share the key findings with the wider industry, providing a valuable insight into the future of conferencing.

The Looking Ahead infographic serves to make the knowledge gleaned from eight industry reports - including the UK Events Market Trends Survey 2014 and the Global Meetings and Events Forecast 2015 – more accessible to events professionals.

The key findings - as identified by Warwick Conferences - cover the trends predicted to have a significant influence in 2015, the relationship between event planners and agencies, and the role of sustainability in events.

Rachael Bartlett, head of sales and marketing at Warwick Conferences, comments: “The conferencing landscape is constantly shifting and it’s crucial for event professionals to be able to forecast the influencers that will affect business in the coming months and years.

“The number of meetings is expected to rise by 1.2% in 2015, and while expenditure is returning slowly, costs remains a key decision maker for clients. This, coupled with the fact that flexibility is held as high priority means that venues must be adaptable, offering rate package options to embrace varying needs. 
“As a business at the forefront of the conferencing industry, Warwick Conferences is dedicated to making a positive contribution to drive the sector forward. Summarising the reports has helped us to refine our objectives and provide a clearer picture of where the industry is heading. We know the world of market research can be overwhelming, so we hope the Looking Ahead infographic provides a useful, easy-to-digest summary for event professionals to call upon.”

For more information and to view the Looking Ahead infographic, visit http://www.warwickconferences.com/about-us/news-and-blogs/insight-future-conferencing.

Monday 16 February 2015

imago targets not for profit sector

imago, the conference and events arm of Loughborough University, is targeting new business opportunities in the not for profit sector. 

And to showcase how its portfolio of venues are ideally suited for events organised by charities and associations from the not for profit sector, imago is exhibiting at CHASE. Taking place at the Business Design Centre, London, on 17 and 18 February the event brings together senior decision makers from this sector giving them the opportunity to meet with suppliers focused on providing services to charities and membership bodies.

imago has hosted many events from the sector with previous clients including those from the youth, sporting and disability sectors. 

Based in Loughborough, Leicestershire, imago is a leading provider of meeting and event spaces. Its portfolio of venues includes 
Burleigh Court; which has 26 meeting rooms, 225 bedrooms and 150sqm of exhibition space. 
Holywell Park; a dedicated conference centre for up to 300 delegates. 
Loughborough University; with conference, training and exhibition facilities for up to 2,000 delegates. 
The Link Hotel; an excellently located hotel for delegates to meet and network. 

Organisations looking to hold events with imago can take advantage of two exclusive offers when booking at imago’s facilities. For events being held on Loughborough University Campus, for every 15 delegates, organisers using the code Spring15 will receive one place free of charge.* 

The second offer is available for weekend events taking place at Burleigh Court. Special 24 hour and day delegate rates are available for groups of up to 100 delegates and groups of more than 100 delegates wishing to take advantage of its extensive facilities for residential events such as leadership workshops, spiritual retreats, team building, training and networking. Both include the use of up to two complimentary syndicate meeting rooms (subject to availability). 

imago has received industry wide recognition for its services - including achieving AIM Gold, the highest level of venue accreditation - and the facilities available on Loughborough University Campus have been widely acknowledged as some of the best academic facilities for meetings and events in the country. 

Emma Boynton, head of sales and marketing at imago comments: “We have taken a strategic approach to how we can increase business. And the not for profit sector is just one area where we are looking to grow. Our portfolio of venues, particularly Loughborough University Campus, are suited to the needs of charities and associations holding events in the East Midlands. CHASE provides us with the opportunity to showcase our venue offering in a dedicated business environment, and we’re looking forward to meeting with senior decision makers and highlighting how our experience in organising meetings and events can benefit them and their members.” 

Wednesday 11 February 2015

Discover imago’s Gold winning venues at International Confex

Visitors to International Confex are being invited to discover imago’s Gold winning portfolio of venues and exclusive packages tailored specifically for event organisers. 

Situated in the heart of the UK in Loughborough, Leicestershire, imago provides a perfect backdrop for conferences of all sizes which can be easily reached by rail, road and air, making it a truly international destination. 

In addition to its location, imago is highly recognised as offering some of the UK’s finest conference facilities. In the last 12 months, it has picked up a number of prestigious accolades including: 
AIM Gold for Burleigh Court and Holywell Park placing imago in an exclusive group of the highest quality meetings venues in the country
Investors in People Gold standard, making it one of only a handful of venues from the meetings industry to achieve the accreditation
Burleigh Court, Gold, Hotel of the Year, Leicester and Leicestershire Excellence in Tourism Awards. 
Burleigh Court, Gold, Large Hotel of the Year, VisitEngland Awards for Excellence 2014
The Link Hotel, Three Star rating in its assessment by The AA. 

As well as promoting its world class facilities and full event management solutions, imago will be promoting two exclusive packages which event organisers can take advantage of when booking an event. 

imago can offer an all inclusive package for Holywell Park Conference Centre which offers a large exhibition area, ideal for product launches and networking events, nine versatile meeting rooms and a well-equipped lecture theatre. The package allows event organisers to hire the venue for as little as £7,000 (excluding VAT), includes free Wi-Fi, refreshments and lunch for up to 200 delegates throughout the day. Event organisers taking advantage of imago’s offer can also arrange accommodation at preferential rates at Burleigh Court and the Link Hotel (subject to availability). 

The second offer is aimed at large scale events which would benefit from the facilities available on Loughborough University Campus which offers conference, training and exhibition space for up to 2,000 delegates, with good quality accommodation also available. For every 15 delegates attending a meeting or event, organisers using the code Spring15 will receive one place free of charge.*

Emma Boynton, head of sales and marketing of imago, comments “Our portfolio of venues has proven time and time again to come out on top. Our location is not only easily accessible for domestic and international travellers, but means delegates are away from the hustle and bustle of the city centre allowing them to immerse themselves in the event and take away more knowledge. Our award winning venues combined with our extensive event management services allows imago to work closely with event planners so they can get the best out of their time with us. Visitors to International Confex will have an opportunity to learn more about both the venues and our exclusive packages when they join us on stand CC58.”

Launched in 2003, imago unifies Loughborough University’s conference and events venues under one brand which offers high quality meeting spaces, venues and accommodation along with excellent sports and leisure facilities. It’s portfolio of venues includes: 
Burleigh Court; which has 26 meeting rooms, 225 bedrooms and 150sqm of exhibition space
Holywell Park; a dedicated conference centre for up to 300 delegates
Loughborough University; with conference, training and exhibition facilities for up to 2,000 delegates with good quality accommodation 
The Link Hotel; an excellently located hotel for delegates to meet and network or rest before the next stage of a journey. 

Friday 6 February 2015

The Møller Centre unveils impressively planned extension

Twenty two years after its original construction, the Møller Centre’s latest project is an impressively planned extension. Jude Clarke of the Cambridge News spoke with general manager Stuart Websdale about the iconic building:
image courtesy of Cambridge News

“When we do things we do them well: we don’t do half measures.” So said Stuart Websdale, general manager of theMøller Centre when we spoke recently about the centre’s exciting new building project. And the more he explained about the centre’s unique approach, the more apparent this became.

Originally built in 1992, the centre, an internationally renowned leadership development, meeting and conference centre, is a wholly-owned subsidiary of Churchill College. The iconic original building, constructed with a generous donation by the Danish AP Møller & Chastine Mc-Kinney Møller Foundation, was purpose-designed for training and took the form of a ship, the lecture theatre representing its bridge and the east end of the accommodation block its bow.


Since then, the centre and its services have thrived, winning awards including the prestigious Queen’s Award for Enterprise in International Trade for outstanding achievement in the delivery of its bespoke international Executive Education programmes, and many customer service and conferencing awards. The centre is also home to Møller PSF Group, one of the leading consultants to professional services firms.

Hosting on average 15 events a week in its meeting rooms, 80 per cent of which are residential, and now employing over 100 experienced members of staff, the decision was taken, driven by the ever-growing demand for their style of learning provision and facilities, to expand the bedrooms, as well as office and catering space.

As Stuart explains, however: “Because of the iconic architecture and location on the beautiful grounds of Churchill College, a straightforward building extension was not an option.” Careful planning, combined with thoughtful consultation and engagement with the wide range of stakeholders was essential. With Stuart managing the project, a phased approach was implemented, ensuring that the centre could continue with “business as usual” throughout the build, with minimal impact on client events, neighbours and the rest of the college.

Another key aspect of the project was the determination to use the right consultants and suppliers. Wherever possible, local expertise has been involved so that – as Stuart puts it – “we weren’t bringing in lots of external resource that didn’t understand Cambridge and the values of The Møller
Centre. We wanted consultants on our doorstep”.

Keeping the extension very much in the spirit of the original 1992 build, a member of the original internationally acclaimed architectural firm – Henning Larsen, in Denmark – was engaged to develop the concept before the project was handed across to the Cambridge design team.

“Remarkably we have also been fortunate enough to work with several people from the original build team including a member of Cambridge Council building control, a member of the local roofing firm who installed the original copper roofing and our trusted furniture supplier who provided the original batch of iconic Hans Wegner chairs, tables and light fittings.”

One small detail that perhaps encapsulates the impressive care and attention to detail exhibited across the whole of this project is that of the hoardings. A few eyes were initially raised when the boards, erected to screen off the construction areas, were painted a vivid green. Drive along Madingley Road, however, and the reason soon becomes very clear. Situated as they are on such a verdant site – surrounded by the lawns and trees of Churchill College – it’s a successful and sympathetic camouflage, minimising any visual impact on the area.

And with the project on track for completion by its scheduled deadline in March, what new facilities will the extended centre be able to provide? As well as an additional 21 luxury bedrooms, all with a specification comparable to a four-star hotel, there will be a new training and refreshments area, with original meeting rooms re-modelled and doubled in size, a spacious landscaped patio, one of Cambridge’s most advanced kitchens and a brand new reception lounge. As well as the enlarged office space, the outdoor areas have been extensively landscaped as well. Such care has been taken to maximise outdoor space that the official Grand Launch has been planned for June, when the longer daylight hours will show off this impressive new addition in all its glory.


It certainly is an impressively thought-out project, and one that, ultimately, reflects the thoroughness, professional approach and the importance that has always been placed on the twin pillars of customer service and quality by The Møller Centre over the last 22 years. 

Tuesday 3 February 2015

Beardmore is Simply the Guest

The Beardmore Hotel and  Conference Centre has been ranked as the top Scottish hotel and number two in the UK in the LateRooms Simply the Guest Awards in the Large Hotels Category. 

The awards are based on consumer feedback and reviews on the official LateRooms website, ranking the top 10 venues across the UK in a variety of categories. 

Discussing the achievement, General Manager of the Beardmore Hotel and Conference Centre, Gary Rice said: “This is an absolutely fantastic accomplishment and we couldn’t be happier with the result. The hotel and conference industry in the UK is incredibly competitive, and with so many high quality establishments to choose from, we are delighted to have received such positive feedback from our customers and guests that we are not only considered as one of the top two in the UK, but the best in Scotland in the Large Hotels category.”

The LateRooms Simply the Guest nomination is the Beardmore’s second accolade for consumer feedback since the beginning of 2015, recently receiving the VenueVerdict Gold Accreditation for the fourth time in a row. This follows on from an incredibly successful 2014, which saw the hotel shortlisted for the prestigious Goldstar Green Tourism Awards as well as being awarded the TripAdvisor Certificate of Excellence.

Discussing their  plan going forward, Gary said: “Awards like this emphasise just how important it is that every single person who comes here as a guest, visitor or conference delegate has the best experience possible. As we begin 2015, we are currently looking into some refurbishment of our bedrooms as well as continuing to find new, innovative and exciting ways to give our customers those all important added extras, whether this is free Wifi access or our electric car charging points, making sure we are providing the elite standard of service we are known for.”   

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