The Møller Centre reaches the highest standard for service and business excellence

The Møller Centre, the only dedicated residential management training centre in Cambridge has been awarded Hospitality Assured’s national 2010 Highest Score award presented this week to The Møller Centre at London’s Dorchester Hotel.

The Møller Centre has been using the Hospitality Assured assessment for 11 years as a business planning tool, by assessing its facilities and procedures using its 10 step process to ensure they offer service excellence to clients. For the last 8 years, The Møller Centre has been within the top 5 highest scoring organisations, last achieving the highest score in 2008. The process focuses on analysing who the target market is, understanding client needs, marketing to the client, tailoring service delivery, follow up and improvements. At the end of each step a score is given, and then an overall score is recorded for all steps. There are currently over 130 organisations across the UK who have Hospitality Assured accreditation.

Recent Investment has been made into continually updating The Møller Centre’s IT facilities and AV equipment to give clients more flexibility with the meeting room space they have. New data projectors, PCs, laptops and software updates have been purchased to ensure we keep up to date with what our clients need and expect from us. In addition, the £225k bedroom refurbishment project is over halfway completed offering brand new bathroom facilities to ensure client stays are as comfortable and relaxing as possible.

“A good operation provides clients with what they need. A great operation always strives to continually better itself by anticipating and identifying client needs, and it’s for this reason that The Møller Centre invests heavily into factors that the Hospitality Assured process identifies to continually ensure we offer clients the very best we can” says Stuart Websdale, General Manager at The Møller Centre. “We, as a team, are delighted to have achieved the highest standard in the UK as part of the Hospitality Assured process. This is a great benchmark for when clients are looking for a great venue to host their next meeting or conference.”

Pictured at the awards ceremony held at The Dorchester Hotel in London. From left to right are: Sarah Mendham - Front of House Manager, Laura Websdale - Staff Development Manager, Stuart Websdale - General Manager, and Gillian Secrett - CEO.