That means that EEF Venues is the only group in the UK able to offer the high standards that CCE insist on – at all its venues. Conference Centres of Excellence is a consortium of the finest conference and training centres. To become a member, a venue has to meet exacting criteria. Only dedicated business centres can achieve this coveted hallmark which is a guarantee of quality and the very highest standards in terms of service, facilities, catering, residential accommodation and technical support.
'The assessment takes place on a normal working day,' said David Vaughton, Venues Director. 'Two CCE Board Members examine every part of the business to ensure that we are providing a superb working environment, free of distractions and supported by excellent customer service.'
Woodland Grange became the first EEF venue to join CCE in 2004, and has since been continually improving all areas of the business. In the last year alone, Woodland Grange has been re-certified to ISO 14001, has re-launched its website, created a fresh new brand identity – and invested in management training and teambuilding to help the venue offer an even better experience for its customers.
'Our outstanding customer service is one of the things we’re most proud of,” David says. “From the moment you step through the door until the moment you leave, we’re friendly and welcoming. There’s a genuine sense of belonging at an EEF Venue – you’re not just ‘another delegate’
Having dedicated and high quality conference venues in Sheffield and Bristol is good for the consortium because it enhances its geographical footprint.
And it’s certainly good for EEF Venues, enabling it to share best practice and ideas with other members and benefit from the expertise and reach of CCE’s dedicated sales team.
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