CONTINUED FOCUS ON CUSTOMER SERVICE SEES IMAGO EXPAND ITS SALES TEAM

imago, the hospitality and conferencing brand of Loughborough University, has expanded its sales team to continue providing the best possible customer service.

The addition of a Revenue Manager, a Marketing Executive and Event Management Assistant reflects the continued success of imago’s accommodation services which span the University, The Link Hotel and Burleigh Court. It has also welcomed a New Business Development Manager and a Coordination Manager to support its current high standard of customer service whilst proactively reaching out to new markets. The new appointments have also been made in anticipation of a busy 2012 with Olympic teams from Great Britain and Japan based at Loughborough University.

Paul Cooper, the New Business Development Manager, will be the driving force behind fresh sales ideas and customer incentives whilst working to introduce imago to Europe by attending IMEX in Hamburg and EITBM in Barcelona. Coordination Manager Nicola Wilson has been tasked with controlling quality standards and liaising with imago’s management and operation teams to deliver outstanding events for its clients.

Emma Boynton, Sales and Marketing Manager at imago, said: “The recession has hit the hospitality market hard and our response has been to make sure customer service levels remain consistently high. 2012 will be a big year for us with Burleigh Court celebrating its 21st year, the two Olympic teams using our facilities in addition to sustaining current business growth. The unique customer service imago provides, from the initial booking through to the final event, separates it from large chain venues and has been instrumental in building a strong customer base. The appointment of Paul and Nicola will provide another resource for extending this unique support whilst keeping the business competitive by looking for opportunities in new market sectors.

“We invest in staff from across all four venues and two of our new recruits are joining us from The Link Hotel. We want to give all employees the opportunity to grow and take that next step in their career. For the customer that translates to staff that know the company inside out and can therefore provide the best service possible.”