Warwick Conferences’ Radcliffe and Scarman training & conference centres are amongst just a handful of conference and meeting venues in the UK to be awarded the prestigious accolade, which recognises outstanding levels of customer satisfaction.
Venue Verdict Gold Standard is measured through ‘Net Promoter’, a progressive measure of customer service performance, and is awarded to venues with a twelve month ‘Net Promoter Score’ of +70, subject to the venue having met specific qualification requirements in each calendar quarter.
James Bland, senior client services manager at BDRC Continental said: “This quarter, only 22 properties achieved the Gold Standard so Warwick Conferences should be very proud. “Net Promoter can range from -100 to +100 so to achieve and sustain a score of +70 requires consistently excellent customer service.”
Rachael Bartlett, head of sales and marketing at Warwick Conferences said: “We are absolutely thrilled that two of our venues have been rated so highly in the awards for the fourth quarter in a row! “There is no better testimony than positive customer feedback and this accolade is a real testament to the outstanding service that we pride ourselves on delivering.”
For further information on this venue contact the Hotline today on 0845 230 1414 or info@cceonline.co.uk
No comments:
Post a Comment