An introduction to 'Lean Thinking' for CCE Members

Operations improvement consultants OEE present 'Lean Thinking' to Conference Centres of Excellence members.

At the first members event of 2013, held on Friday 1st February at Ashorne Hill, Warwickshire,  OEE presented an introduction to ‘Lean Thinking’ and customer driven service excellence.

Mark Palmer, Managing Director of OEE presented on how 'Lean Thinking' works in a customer focused industry such as hospitality, and engaged General Managers from several venues in lively discussion about how this can be put into practice.

“Mark’s presentation on ‘lean thinking’ fits very well with our goals of achieving service excellence, and opened up interesting discussions about how looking at our day to day business operations can ensure the customer experience is exceptional from start to finish” commented Kay England, Chief Executive of imago.

About OEE:

OEE are operations improvement consultants at the forefront of Lean service. We are constantly improving and adapting our approach and applying our unique experience in designing and implementing Lean in high complexity service environments where a “Lean manufacturing” approach is inappropriate. We operate in a wide range of global organisations including Financial Services, Contract Services, Utilities, Manufacturing and Public Sector.