Conference Centres of Excellence measures up the meeting experience

Conference Centres of Excellence member venues continue to measure customer experience and once again a significant number have achieved BDRC Continental’s VenueVerdict Gold Standard Accreditation.

Conference Centres of Excellence is the only marketing consortium to use the scheme as the benchmark for its ongoing quality assurance, ensuring quality standards are consistently maintained and measured to provide an excellent business meeting experience at all times.

Customers are faced with an increasing choice of venues for business events, with wide ranging levels of expertise, facilities and service, and it can therefore be hard for customers to be confident about the smooth running and success of their event.

In choosing a venue where customer feedback and in particular the ‘likelihood to recommend’ has been measured, customers can rest assured that they are in safe hands.

Conference Centres of Excellence is very excited that so many of our member venues have achieved the top level Gold Standard Accreditation, demonstrating that quality remains at the very core of their businesses and our consortiums desire to promote excellence across our industry.

Seven Conference Centres of Excellence member venues have achieved the BDRC Continental VenueVerdict Gold Standard Accreditation following ongoing assessment of customer feedback during the year from April 2012 to March 2013. 

The Conference Centre of Excellence gold accredited venues are:

• Broadway House, London

• Cotswold Conference Centre, Midlands

• Engineers House, Bristol

• Maple House, Birmingham

• Scarman Training and Conference Centre, Warwickshire

• The Manor House, Surrey

• The Møller Centre, Cambridge

Anthony Lishman, Executive Director of Conference Centres of Excellence commented: 

“There is no better commendation than that of independently gathered, genuine feedback from customers and once again we are delighted to have a number of venues achieving the Gold Standard. In an environment where customers are presented with such a wide choice of new venues, our members consistently stand out with these accreditations. All of our member venues provide excellent quality standards in terms of dedicated facilities, exceptional food, and superior staff expertise, and this ensures a productive and profitable experience, whatever the business event.  

For more information please contact info@cceonline.co.uk or call 0845 230 1414.