Gold, Silver and Shiny Stars at the Manor House

It’s been a summer of success at the Manor House Conference Centre in Godalming which has accumulated gold, silver and shiny stars over the summer. 

At the start of the season, it achieved a VenueVerdict Gold Standard Accreditation from BDRC Continental for the second quarter 2013, which ended in June. 

BDRC Continental collect feedback to measure how likely the Manor House’s meetings customers are to recommend it. Of the nearly 375 hotels and venues nationally who took part in the scheme in the quarter, only 33 got the net promoter score of +70 or more necessary to win the Gold Standard Accreditation. The Manor House is the only venue to gain the accreditation in the Surrey area. 

In July, following an unannounced inspection from officers of Waverley Borough Council's Environmental Health Department, The Manor House’s five star food hygiene rating was re-confirmed.

The inspectors checked all aspects of the food production process from the delivery of raw ingredients to the time it is served to customers, giving it a big thumbs up. The official score will be recorded as part of Scores on the Doors, the national scheme that allows diners to see the ratings of every establishment that makes and sells food in the UK.

In August, the Manor House learned that it had retained its VisitEngland 4 star Guest Accommodation rating and Silver Award for quality. “This was really the icing on the cake,” remarks Centre Manager Howard Canning “as we had no inkling that a rating visit was due.”

“It’s been a great summer. We had our busiest month ever in July and we’ve accumulated all these plaudits as well!”  says Canning, who is also waiting to learn whether the Manor House will be shortlisted in the Beautiful South awards, run by Tourism South East. “For those staying, the 4 star Guest Accommodation rating is a real indication of quality and hospitality” he continues. “For diners, 5 star food hygiene means knowing that their meal has been safely produced, whilst the Gold Standard Accreditation is an indication that many others are happy to recommend the Manor House’s meetings facilities and services.”

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