Farncombe Conference Centre near Broadway, Worcestershire, has been named Best Conference Venue for Customer Service outside London in a glittering ceremony at London’s Battersea Evolution.
The national award, in its fourth year, is organised by the Global Conference Network and celebrates the best in conferences and meetings, from major venues to meticulously-planned events. Other 2014 winners include the iconic Manchester Central (previously G-MEX) and Eventbrite, a global company running 2.9 million events.
The judges’ verdict on Farncombe stated that "With a very long client list and a lively set of examples of services and products, this entry stood out through its highly innovative projects. They also showed good HR and training policies and are clearly taking their staff with them on an exciting journey."
Farncombe beat a shortlist of eight, including Center Parcs at Elveden Forest; Careys Manor, named one of the top 50 UK hotels by The Independent; the National Motorcycle Museum and Austin Court, another award-winning venue in the Midlands.
“This award reflects the fantastic service we offer our customers all year round,” said Farncombe operations manager Richard Howdle. “This is an award for everyone in the team, whether they wash up, make beds, cut the grass, cook the food or face customers day in, day out. It shows that our ‘Can Do’ approach to customer service is paramount to our success.”
Farncombe Conference Centre, which has 10 flexible meeting spaces and 87 ensuite bedrooms, is set in a stunning 400-acres Cotswold estate. Known for its high customer service standards, it is one of a handful of conference venues in the UK to win a Gold Venue Verdict award – based entirely on customers’ votes and comments – for four years’ running.
More than 750 industry professionals attended the largest-ever Conference Awards ceremony earlier this month. Winning teams were presented with their awards by comedian Josh Widdicombe.
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