Quality Standards remain top of the list for CCE Venues

Conference Centres of Excellence is delighted once again to see member venues achieve a number of BDRC Continental’s VenueVerdict Gold Standard Accreditations at the end of Q1 2015.

The VenueVerdict Gold Standard Accreditation is the top level accolade issued to venues, based on independent customer feedback including their ‘likelihood to recommend’ Net Promoter Score.

Our venues consistently demonstrate the high standards required to provide an outstanding event experience for customers, across a number of key areas including service, facilities, food and accommodation. For those who take part in the BDRC VenueVerdict programme, achieving these accreditations on a regular basis independently confirms the excellent ongoing service delivery.

Just under 21,000 individual pieces of feedback were collated to determine the VenueVerdict results, providing a completely independent assessment of experience. In choosing a venue where customer feedback and in particular the ‘likelihood to recommend’ has been measured in this way, customers can rest assured that they are in safe hands.

Seven Conference Centres of Excellence member venues have achieved the BDRC Continental VenueVerdict Gold Standard Accreditation following ongoing assessment of customer feedback during the year from April 2014 to March 2015.

The Conference Centre of Excellence gold accredited venues are:

• Broadway House (EEF Venues), London

• Engineers House (EEF Venues), Bristol

• Scarman Training and Conference Centre (Warwick Conferences), Warwick

• The Møller Centre, Cambridge

• Nottingham Conference Centre, Nottingham

• The Beardmore Hotel and Conference Centre, Glasgow

• Woodland Grange (EEF Venues), Warwickshire

Amanda Stacey, Marketing Manager of Conference Centres of Excellence commented: 

“At a time when service delivery and customer experience are once again becoming a priority factor for event bookers, rather than low pricing and reduced rate packages, we’re delighted to see that our members are consistently being rewarded with the highest level of customer feedback. BDRC VenueVerdict is a well-recognised industry standard and our venues can rightly be proud of their achievements.”

Join our team at Conference Centres of Excellence

We are looking for a Marketing Professional to cover a maternity contract commencing in June 2015, working from our Warwickshire office.

The ideal candidate will preferably have industry experience, plus marketing skills including digital and social media management, PR writing and client account management experience. 

As a marketing consortium for just over 30 Conference and Event venues across the UK, the marketing role is a varied and busy position providing marketing and membership services to a variety of independent venues, promoting brand awareness and generating business leads and enquiries.

For further information including salary details please contact Amanda Stacey, Marketing Manager

amandastacey@cceonline.co.uk

On Friday 13th March, EEF Venues hosted the annual EEF Customer First Performance Awards at Woodland Grange in Leamington, where EEF staff members and their partners gathered for a champagne and canapé reception, followed by a four-course gala dinner and an awards presentation.

The EEF Customer First initiative operates across EEF’s entire business to ensure consistent levels of customer service excellence. Led by a director-level steering group, which includes David Vaughton, director of venues for EEF Venues, the scheme has ‘Customer First Champions’ at each of EEF’s operations nationwide, each of whom is responsible for communicating initiatives and news throughout all levels of the business.

A major part of the initiative is the awards programme which invites EEF staff to nominate colleagues for their out-standing customer service performance. The steering group chooses three winners each quarter, who go through to the finals.

Caroline Gumble, chief operating officer of EEF, the manufacturers’ association, said:” We received a total of 95 customer service nominations from all EEF locations nationwide. The quality of nominations was exceptional which made judging the national winners a challenging task. Congratulations to those who were successful in winning a national accolade.”

The winners were:

• External Customer Service Excellence Award: Paula Venn, Woodland Grange
• Internal Customer Service Excellence Award: Darren Muxlow, Birmingham
• Excellent Colleague, Collaborative Working Award: The Holiday Pay Team
• Venues’ stars of 2014: Matthew Parsons, Simon Widgery and Simon Spencer
• EEF’s Highest Training & Consultancy Income Generator 2014: Garry Platt, Sheffield
• Lead referral ‘Winner of Winners’: Caroline Clarke, Bristol
• Customer First Star of 2014: Isabel Graham, Sheffield
• Long Service Award 2014: Rhonda Nisbett, Birmingham
• Overall Customer Service Excellence award: Darren Muxlow