Conference Centres of Excellence is delighted once again to see member venues achieve a number of BDRC Continental’s VenueVerdict Gold Standard Accreditations at the end of Q1 2015.
The VenueVerdict Gold Standard Accreditation is the top level accolade issued to venues, based on independent customer feedback including their ‘likelihood to recommend’ Net Promoter Score.
Our venues consistently demonstrate the high standards required to provide an outstanding event experience for customers, across a number of key areas including service, facilities, food and accommodation. For those who take part in the BDRC VenueVerdict programme, achieving these accreditations on a regular basis independently confirms the excellent ongoing service delivery.
Just under 21,000 individual pieces of feedback were collated to determine the VenueVerdict results, providing a completely independent assessment of experience. In choosing a venue where customer feedback and in particular the ‘likelihood to recommend’ has been measured in this way, customers can rest assured that they are in safe hands.
Seven Conference Centres of Excellence member venues have achieved the BDRC Continental VenueVerdict Gold Standard Accreditation following ongoing assessment of customer feedback during the year from April 2014 to March 2015.
The Conference Centre of Excellence gold accredited venues are:
Amanda Stacey, Marketing Manager of Conference Centres of Excellence commented:
“At a time when service delivery and customer experience are once again becoming a priority factor for event bookers, rather than low pricing and reduced rate packages, we’re delighted to see that our members are consistently being rewarded with the highest level of customer feedback. BDRC VenueVerdict is a well-recognised industry standard and our venues can rightly be proud of their achievements.”
No comments:
Post a Comment