Another Award for CEME Conference Centre

The Havering Business Awards were held at CEME Conference Centre on 16th October to celebrate the success of the local business community in East London. Over 320 guests attended the glittering Awards Dinner hosted by comedienne Francine Lewis.

CEME Conference Centre Director, Eamonn Cole
with CEME’s ‘Award Winning’ Team – Ranjith Kumar, Debbie Beckett,
Kristina Jefremova, Marc Chattaway and Darren Lee

CEME Conference Centre were the proud winners of the Customer Care Award. Their success was the culmination of what has been a fantastic year for CEME having achieved their highest ever Net Promoter Score of 94; over 67% in ‘exceeding customer expectations’; and been a ‘Featured venue’ with Conference News and the Meetings Industry Association.

In receiving the Award, Eamonn Cole, Conference Centre Director commented,
‘This Award is really for our fantastic team here at CEME.  We focused this year on raising their levels of engagement through a bespoke team development programme that raised their engagement and ownership and, ultimately, their performance not least of all, in the crucial area of customer service. Our clients appreciated that enormously as reflected in the NPS result proving that 9 out of 10 of our conference clients will not only use CEME time and time again, but have no hesitation in recommending us to others’.

CEME Conference Centre is the only venue in East London or Essex to achieve ‘Accredited in Meetings’ Gold quality standard with the MIA and is a member of Conference Centres of Excellence and a World Host venue for outstanding customer service.