WARWICK VENUES HIGHLY COMMENDED IN CUSTOMER SATISFACTION SURVEY
Two Warwick Conferences venues have been awarded Gold in the BDRC Continental’s VenueVerdict Awards for 2011, in recognition of their outstanding level of customer satisfaction throughout the year.
Warwick Conferences’ Radcliffe and Scarman training & conference centres are amongst just a handful of conference and meeting venues in the UK to be awarded the prestigious Gold Standard for 2011.
VenueVerdict Gold Standard is measured through ‘Net Promoter’, a progressive measure of customer service performance, and is awarded to venues with a twelve month ‘Net Promoter Score’ of +70, subject to the venue having met specific qualification requirements in each calendar quarter.
James Bland, senior client services manager at BDRC Continental said: “This year, only 18 properties out of 350 achieved the Gold Standard so Warwick Conferences should be very proud.
“Net Promoter can range from -100 to +100 so to achieve and sustain a score of +70 requires consistently excellent customer service.”
Rachael Bartlett, head of sales and marketing at Warwick Conferences said: “We are absolutely thrilled that two of our venues have been rated so highly in the awards.
“There is no better testimony than positive customer feedback and this accolade is a real testament to the outstanding service that we strive to deliver on a daily basis.”
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