Cotswold Conference Centre near Broadway has achieved a top nationwide customer service award for the third year running. The VenueVerdict Gold Award for 2011 goes to only five per cent of conference venues and hotels in the UK.
“This is fantastic recognition, based on customer feedback throughout the year,” says Nick Akerman, Head of Sales. “We are dedicated to conferences, training and teambuilding and I think people really appreciate the efforts we make on their behalf.”
Market research agency BDRC Continental operates the VenueVerdict Awards which, in 2011, were based on feedback from 23,500 customer surveys across British venues and hotel groups. Conference centres and hotels are assessed over 12 months and must achieve a Net Promoter Score of +70 to reach the Gold Standard. Only 18 properties out of 350 delivered the top level of consistently-exceptional customer service in 2011.
Cotswold Conference Centre has been taking part in the VenueVerdict programme for several years and regularly appears in the top quartile of conference venues.
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