imago’s Burleigh Court retains Visit Britain silver standard for service

The multi-award winning team at imago’s international conference centre Burleigh Court has retained the prestigious Visit Britain Silver Award for the second year running, scoring an impressive 100% for hospitality. 

The Visit Britain report on Burleigh Court stated: “The level of hospitality is exceptional. The whole team, without exception, offered a smile, an appropriate hello, good morning, afternoon or evening and really went out of their way to offer conversation to guests during this stay. One of the very few hotels awarded 100% for hospitality, well done to the whole team on this achievement.” 

Burleigh Court achieved an overall rating of 86% - a three per cent improvement on the previous year. The national average for four star hotels is 82.1%. The hotel and conference centre performed particularly well in key areas, achieving Gold standard scores in service, food and cleanliness, as well as hospitality. 

In addition to the Silver Award, Burleigh Court also achieved the Breakfast Award, an accolade which is given to venues which offer a high-quality and extensive breakfast, supported by service and hospitality that exceeds the requirements expected of a four star rating. Visit Britain also renewed Burleigh Court’s mobility level three accreditation, which is part of its National Accessible Accreditation Scheme. 

Burleigh Court’s Operations Manager Guy Hodge commented: “We are extremely proud that Burleigh Court has once again been recognised for its high levels of customer service. We are one of the only a few select venues nationally to achieve 100% for hospitality, an area where we have worked hard to build and maintain high standards. We’re particularly pleased to have improved on our previous score and we expect to do the same next year as we look to achieve the Visit Britain Gold Award.” 

“We couldn’t achieve this without the support and enthusiasm from our staff. They are all experts in service and help us reach a common goal of absolute customer satisfaction. The positive comments from the report about the team reflect their highly motivated and upbeat attitudes and provide us all with a great sense of satisfaction.”

The Visit Britain Silver Award is given to venues that achieve exceptional standards of hospitality including customer service, catering, housekeeping and the quality of bedrooms and bathrooms. 

Part of imago’s portfolio of venues, Burleigh Court offers business and leisure guests 26 meeting rooms, 150 square metres of exhibition space and 225 en-suite bedrooms with a range of facilities to suit all needs, including a well-equipped gym complete with swimming pool, sauna and a spa offering a range of relaxing treatments. Earlier this year, Burleigh Court won Gold in the Large Hotel of the Year category at the VisitEngland Awards for Excellence 2014.