EEF Venues takes the title for the second year running

For the second consecutive year, EEF Venues has been named ‘No 1 Small Group’ and ‘Best Value for Money Group’ in BDCR Continental’s VenueVerdict Awards – the only industry awards programme based entirely on the voice of the customer. 

In addition, EEF Venues’ Bristol venue, Engineers’ House, has been named No 1 Specialist Venue and Overall Venue for 2014.

This year's results are based on 21,250 individual responses throughout 2014 from event planners across a pool of over 375 participating venues nationwide.

David Vaughton, director of venues for EEF Venues, said: "These awards are an acknowledgement of our people, our performance, our investment in product and service and the relationships we hold with our customers. The credibility and brand recognition we gain from this award programme cannot be underestimated, particularly because of its transparent process as it is based entirely on direct customer feedback. This is a great motivational start to the year and we view it as an opportunity for increased confidence and further growth ahead.”

James Bland, director of the Hotels and Hospitality team at BDRC Continental, said: "Based entirely on genuine, verified customer feedback, these accolades reflect the cream of the nation’s meetings providers.”

2014 was an exceptional year for EEF Venues, with 13% year-on-year revenue growth across its three venues: Broadway House in Westminster, Engineers’ House in Bristol and Woodland Grange in Leamington Spa.

EEF Venue’s three venues have also scooped gold standard accreditation in The VenueVerdict Gold Standard Accreditation Programme 2014, with an aggregate Net Promoter Score of 89.0 from customers, in comparison to a national average of just 54.2. 

In 2014 EEF Venues also achieved AIM gold across the group in 2014, as well as a second TripAdvsior Certificate of Excellence for Woodland Grange, which was also named ‘Business of the Year’ in the Pride of Warwick Awards.  

David Vaughton said: "Customer service excellence drives this business so achieving these accolades endorses everything we stand for. Repeat bookings account for 70 per cent of business across our three venues so keeping our customers happy and satisfied is vital as it has a direct impact on our performance as a group. It is truly humbling that our efforts have been acknowledged in this way.”