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Cotswold Conference Centre's new website goes live!

Cotswold Conference Centre, near Broadway, has launched a new, re-branded website which should make life easier for customers.

“Our website was 10 years old,” says marketing manager Debbie Sarjant, “and, like all old websites, in need of an update. “We have worked very hard on the design, the words and the overall feel to create a site that is fresh, modern and easy to use.

“We hope visitors will be able to navigate their way around more easily; get in touch with us immediately and get a more accurate impression of our business.”

Companies from all over the UK and internationally use the conference centre’s flexible meetings spaces and 89 bedrooms on the Farncombe Estate. Later in the year, a new “umbrella” website will be created for all the Farncombe businesses, include weekend leisure courses, B&B and special interest groups.

“A new web identity was essential for reminding people of our award-winning service, our stunning location and our recent investments,” says Debbie Sarjant. “The new corporate website will be a major tool in getting our messages across.”

Be first off the blocks for Summer 2012

From the Opening Ceremony on 27th July to the end of the Paralympic Games on 9th September, you’ll be wanting to do what’s best for your business. We think you’ll benefit from our special offer, which makes the most of our stunning out-of-town location and will let your team run off steam.

We are only 1.5 hours by train from London Paddington and can arrange free transfers for residential events.
Book your company’s Away Day or training event now for Summer 2012 and we will throw in use of our teambuilding exercises for free.* You can even theme your own Games using the exercises on our 370-acre Estate.

To make the most of your business this summer, contact the hotline time today on 0845 230 1414 or email info@cceonline.co.uk.

*Offer applies to all new bookings made before 9th February 2012 and includes any Eye Opener teambuilding activity except Kanw.

The Møller Centre, a great place to work, and also achieves Gold status

The Møller Centre, the only dedicated residential management training centre in Cambridge, has achieved a 2* outstanding rating in the Best Companies process. With 20% more full time staff employed over the last year to assist with growing business demands, achieving this great result has been through recognising that one of the most important assets to the company is their staff.

Last year The Møller Centre achieved “One to Watch” accreditation in the Best Companies process, the next milestone would be achieving 1* status, however, The Møller Centre has exceeded their expectations and achieved the 2* status, one of the highest categories.

“The loyalty and support we get from our clients has allowed us to grow, employ more staff and support the local community.” Says Gillian Secrett, CEO of The Møller Centre. “We take the recruitment, development and training of our staff very seriously which is reflected by our very low staff turnover ratio, a very unusual statistic in our demanding industry. This Best Companies result is an award for our staff to recognise and further develop their skills and career at The Møller Centre.”

It’s Gold again for The Møller Centre in the 2011 BDRC Continental VenueVerdict awards. To achieve this standard, The Møller Centre must achieve a net promoter score of over 70 from client event organisers’ feedback over a twelve month period, and The Møller Centre achieved 79.9.

“This result reflects our ongoing commitment to deliver excellent service and facilities to our clients. It is no easy task to achieve this high score, and we thank our clients for providing this positive result for us” says Stuart Websdale, General Manager of The Møller Centre.

The Møller Centre has recently finished a £100k refurbishment programme of the Study Centre including more networking tables and chairs, enhanced IT facilities, repainting of the Centre’s walls, new wash basins and taps in the public toilets, and a new bar and servery area to offer clients greater flexibility with the space available and even quicker service.

Gold awards for Warwick Conferences

WARWICK VENUES HIGHLY COMMENDED IN CUSTOMER SATISFACTION SURVEY

Two Warwick Conferences venues have been awarded Gold in the BDRC Continental’s VenueVerdict Awards for 2011, in recognition of their outstanding level of customer satisfaction throughout the year.

Warwick Conferences’ Radcliffe and Scarman training & conference centres are amongst just a handful of conference and meeting venues in the UK to be awarded the prestigious Gold Standard for 2011.

VenueVerdict Gold Standard is measured through ‘Net Promoter’, a progressive measure of customer service performance, and is awarded to venues with a twelve month ‘Net Promoter Score’ of +70, subject to the venue having met specific qualification requirements in each calendar quarter.

James Bland, senior client services manager at BDRC Continental said: “This year, only 18 properties out of 350 achieved the Gold Standard so Warwick Conferences should be very proud.

“Net Promoter can range from -100 to +100 so to achieve and sustain a score of +70 requires consistently excellent customer service.”

Rachael Bartlett, head of sales and marketing at Warwick Conferences said: “We are absolutely thrilled that two of our venues have been rated so highly in the awards.

“There is no better testimony than positive customer feedback and this accolade is a real testament to the outstanding service that we strive to deliver on a daily basis.”

Top customer award goes to Cotswold Conference Centre

Cotswold Conference Centre near Broadway has achieved a top nationwide customer service award for the third year running. The VenueVerdict Gold Award for 2011 goes to only five per cent of conference venues and hotels in the UK.

“This is fantastic recognition, based on customer feedback throughout the year,” says Nick Akerman, Head of Sales. “We are dedicated to conferences, training and teambuilding and I think people really appreciate the efforts we make on their behalf.”

Market research agency BDRC Continental operates the VenueVerdict Awards which, in 2011, were based on feedback from 23,500 customer surveys across British venues and hotel groups. Conference centres and hotels are assessed over 12 months and must achieve a Net Promoter Score of +70 to reach the Gold Standard. Only 18 properties out of 350 delivered the top level of consistently-exceptional customer service in 2011.

Cotswold Conference Centre has been taking part in the VenueVerdict programme for several years and regularly appears in the top quartile of conference venues.

Happy 20th Anniversary to the Møller Centre

The Møller Centre, the only dedicated residential management training centre in Cambridge, celebrates its 20th anniversary in 2012 with a range of events that will be held throughout 2012.

The Møller Centre’s history is one of Cambridge’s best kept secrets. The Maersk Mc-Kinney Møller Centre for Continuing Education was built with a gift of approximately £10 million to Churchill College. The money was donated by the A.P. Møller & Chastine Mc-Kinney Møller Foundation, a Danish charity, set up in 1953 by shipping magnate A. P. Møller. The Foundation makes contributions to good causes, especially those involving national heritage, shipping, industry and science.

The Møller Centre is a wholly-owned subsidiary of Churchill College in the University of Cambridge, and today provides Churchill College with nearly £1000 each year towards the cost of education of each Churchill student. The Centre’s success and growth over the last 20 years has been due largely to the exceptional service it provides for its clients, and its forward-thinking attitude to business growth and diversification. This has won the Centre numerous awards and accolades.

Today, The Møller Centre has three core areas of the business: providing a conferencing and management training facility, learning and strategic support to the professional service firms market, and executive education.