Conference Centres of Excellence members deliver satisfaction with Gold Standard Accreditations

Conference Centres of Excellence member venues have once again achieved a significant number of BDRC Continental’s VenueVerdict Gold Standard Accreditation, based on a customer’s ‘likelihood to recommend’ using feedback across a number of key areas.

Conference Centres of Excellence is the only marketing consortium to use the BDRC Continental VenueVerdict scheme as the benchmark for its ongoing quality assurance, ensuring standards are consistently maintained and measured to provide an excellent business meeting experience at all times.

In recent research carried out by member venue Warwick Conferences, the leading factor that results in satisfaction from an event is knowledgeable or helpful on-site staff, and customers define this further as ‘staff going the extra mile’, ‘efficiency’ and ‘a generally positive attitude’.

In choosing a venue where customer feedback and in particular the ‘likelihood to recommend’ has been measured, customers can rest assured that they are in safe hands – and the confirmation that several of our member venues have once again achieved the gold standard, does indeed  re-affirm the belief that our ‘people deliver satisfaction’.

The member venues who have achieved the BDRC Continental VenueVerdict Gold Standard Accreditation following ongoing assessment of customer feedback during the year from October 2012 to September 2013 are:

• EEF Venues Engineers House, Bristol

• Maple House, Birmingham

• Farncombe Conference Centre, Worcestershire

• Scarman Training and Conference Centre, Warwickshire

• The Beardmore Hotel and Conference Centre, Glasgow

• The Manor House, Surrey

• The Møller Centre, Cambridge

Anthony Lishman, Executive Director of Conference Centres of Excellence commented: 

 “Once again we are delighted to see so many of our venues achieving the Gold Standard Accreditation using BDRC Continental’s independent survey methods. Conference Centres of Excellence has been dedicated over the last 21 years to raising standards, and promoting the benefits to customers of using specialist venues - a key focus has always been delivering the best service from experienced and knowledgeable staff.”

For more details on the Value of Satisfaction report please visit: http://www.warwickconferences.com/value-satisfaction