Customers give Beardmore the Gold Standard

The Beardmore Hotel and Conference centre are delighted to announce that they have once again achieved the VenueVerdict Gold Standard Accreditation. 

The Accreditation is awarded based purely on customer feedback and the Beardmore is one of only 3 venues in Scotland and 33 across the UK, out of 400, to have achieved this honour.

The market research agency BDRC Continental, announced the venues which have achieved Gold Standard, awarding this only to those that had 

a twelve-month Net Promoter Score (NPS) of +70 (scores range from -100 to +100). NPS is a progressive measure of customer service performance which acknowledges the power that excellent service has when it comes to driving positive word of mouth for a brand.

Bronagh Bell, Director of the Beardmore, commented: “We are absolutely delighted to have received the VenueVerdict Gold Standard Accreditation for the second time. For conference and meeting venues around the UK this is the key distinction to receive and demonstrates our commitment to providing excellence to the events sector. 

“We pride ourselves on providing a personalised, professional service for every client, with attention to detail underpinned by an infrastructure to meet the needs of the specific conference. 

 “Our team have worked extremely hard to ensure our customers have the best experience possible; to have such positive feedback from our clients that we secure a spot in the top 33 is fantastic. 

“With the Commonwealth Games fast approaching, we are excited to continue enhancing our client experience through innovation, enriching our client experience and constantly striving to improve throughout 2014 and beyond.” 

James Bland, Client Services Director at BDRC Continental, is responsible for the programme. Congratulating the Beardmore on its achievement, James said: “Achieving the Gold Standard Accreditation once is difficult enough, so the Beardmore should be very proud of having retained the accolade at the end of this most recent period.  To do so represents fifteen months of consistently excellent customer hospitality to meet the very specialist (and often varied) needs of meeting and event hosts”